Picking Up Your Piece

Once you’ve painted your piece, we’ll apply a clear glaze and fire it in our pottery kiln — transforming it into a durable, finished piece you’ll keep for years.

This process typically takes 2–6 days, depending on our firing schedule. If you need a faster pickup, let us know — we can sometimes expedite.

When your piece is ready, we’ll send you a text and email. If you’ve already left town, we can ship worldwide (we regularly send pieces throughout New Zealand, Australia, America, and Asia).

New Zealand Shipping

Shipping New Zealand wide is done by New Zealand post at a flat rate of $14.00 with an overnight delivery for South Island customers and 2 day delivery for the North Island.

Australia Shipping Rates

Shipping to Australian addresses is $35.00 for 1 to 8 Pieces with a target delivery time of 3 - 6 days. For larger shipments please talk to a staff member to get a custom quote.

American Shipping Rates

Shipping to most us addresses is $55 dollars for 1 - 4 pieces. However please get in touch with a staff member to confirm due to new tarrif regulations and DHL handling fees. Delivery time is 3 - 5 days.

Pick Up Location

Pieces are available to collect from The Pottery Lounge at 7 Earl Street, Queenstown (Across the road from Novotel). If you have any questions about pick up please email us at hello@thepotterylounge.co.nz.